Package Woes

[kristen999]

I ordered something from Wal Mart online and it was supposed to be shipped to my apartment by today. I checked the tracking number only to behold that according to Fed Ex, it was delivered on Friday. There was no signature needed for the delivery and according to customer service, the package was 'left on the porch.'

Well, it wasn't! In fact, I'm sure the driver left it on the front porch to apartments 1-4 and not MY porch, which is in the rear.

Fed Ex said they sent a notice to the driver who will come out Tuesday to investigate. Of course I'll be at work and he'll call. Sure.

But seriously. What's going to be my recourse? If the driver admits to mistakenly dropping it off at the wrong door, is Fed Ex going to pay me for it? And what kind of red tape is that going to involve?

Is Fed Ex going to claim, "hey they delivered", not their fault if my neighbors took it.

Can I call Wal Mart Customer Service and tell them I never got my package and to send me a new one, or will they blame Fed Ex?

I left at note on the front door leading to the other apartments. It was very friendly and non-accusatory, stating that Fed Ex left a package on the front porch and if anyone 'saw it' could they please leave it at my door.

I doubt I'm going to see it and the package has $150 item in it.

Has anyone in the States had this happen? How did it get resolved?

Help!

Comments

[alipeeps.livejournal.com]

I may be wrong but I would think that your contract would be with the retailer - Walmart - and if the courier they chose to use failed to properly deliver the item then they should send you a replacement and it's up to them to pursure FedEx for compensation for the lost item.

Regardless of whether an item needs to be signed for, just leaving it on a doorstep - particular one that is clearly of a shared residence, such as an apartment complex - does not constitute "delivering" it.. at least not in my book!

[kristen999.livejournal.com]

You make many good points! I'll see what the Fed Ex guy says tomorrow and give Wal Mart a call. As you said, my contract is with them.

Thank you.