Package Woes
Apr. 25th, 2011 04:16 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kristen999I ordered something from Wal Mart online and it was supposed to be shipped to my apartment by today. I checked the tracking number only to behold that according to Fed Ex, it was delivered on Friday. There was no signature needed for the delivery and according to customer service, the package was 'left on the porch.'
Well, it wasn't! In fact, I'm sure the driver left it on the front porch to apartments 1-4 and not MY porch, which is in the rear.
Fed Ex said they sent a notice to the driver who will come out Tuesday to investigate. Of course I'll be at work and he'll call. Sure.
But seriously. What's going to be my recourse? If the driver admits to mistakenly dropping it off at the wrong door, is Fed Ex going to pay me for it? And what kind of red tape is that going to involve?
Is Fed Ex going to claim, "hey they delivered", not their fault if my neighbors took it.
Can I call Wal Mart Customer Service and tell them I never got my package and to send me a new one, or will they blame Fed Ex?
I left at note on the front door leading to the other apartments. It was very friendly and non-accusatory, stating that Fed Ex left a package on the front porch and if anyone 'saw it' could they please leave it at my door.
I doubt I'm going to see it and the package has $150 item in it.
Has anyone in the States had this happen? How did it get resolved?
Help!
Well, it wasn't! In fact, I'm sure the driver left it on the front porch to apartments 1-4 and not MY porch, which is in the rear.
Fed Ex said they sent a notice to the driver who will come out Tuesday to investigate. Of course I'll be at work and he'll call. Sure.
But seriously. What's going to be my recourse? If the driver admits to mistakenly dropping it off at the wrong door, is Fed Ex going to pay me for it? And what kind of red tape is that going to involve?
Is Fed Ex going to claim, "hey they delivered", not their fault if my neighbors took it.
Can I call Wal Mart Customer Service and tell them I never got my package and to send me a new one, or will they blame Fed Ex?
I left at note on the front door leading to the other apartments. It was very friendly and non-accusatory, stating that Fed Ex left a package on the front porch and if anyone 'saw it' could they please leave it at my door.
I doubt I'm going to see it and the package has $150 item in it.
Has anyone in the States had this happen? How did it get resolved?
Help!
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no subject
Date: 2011-04-26 05:06 am (UTC)I haven't been liking UPS either. They were supposed to pick up a package for return and I had to ambush another driver to return it. He told me another driver had reported he tried to pick it up 3 times. I'm retired and am at home almost 24/7!!
They all suck.
no subject
Date: 2011-04-26 09:46 pm (UTC)